Discover, ways to manage, secure, monitor, backup and recover physical and virtual servers to maximize uptime.
We provide Helpdesk Solutions for incident management that allows you to ensure availability and raise service levels while reducing costs. Designed for quick implementation, it enables you to realize immediate benefits. Our Helpdesk Solution is built on the Altiris Notification Server architecture and is fully integrated with other Altiris components such as asset management, CMDB, remote control, and Web-based administration tools.
Key FeaturesBuilt-in workflow to automatically assign and escalate tickets to the proper Helpdesk technicians
Reports provide dashboard of information, including incidents assigned to or owned by you.
Integrated server and site monitoring
Integrates easily with other data sources, including Microsoft Active Directory and Systems Management Server
Key BenefitsComplete incident management and resolution capabilities right out of the box
Web reports ensure quality of service and efficient IT operations
Easy to install, implement and maintain
Conforms to common IT standards for security, manageability, scalability and usability
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Diagnostic & Repair (Virus & Spyware Removal)
Make sure your computer is ready for action with this diagnostic and repair service. We will uncover and solve any operating system issues, remove viruses and spyware and optimize your PC for improved performance.
Computer Checkup Make sure you're getting the most from your computer with this checkup service. We will make sure everything is in working order and remove any unnecessary programs to improve your PC's performance. We'll also make sure all updates, software fixes and security enhancements are up to date. Diagnostic & Repair with Backup Protect your important files, photos and music from extinction by drive crash with this diagnostic, repair and backup service for your PC. We will troubleshoot and repair problems, remove viruses and make sure essential information is backed up. Diagnostic & Repair with Protection Enjoy a faster, cleaner and more efficient PC with this diagnostic, repair and protection service. We will optimize, clean and troubleshoot your computer and remove malware to ensure your computer is in tip-top shape.